FAQ
Last updated August 1, 2026
Common questions about creating a free portrait preview and ordering only if you love it.
Is it free to create a portrait?
Yes. Upload a photo, choose a style, and generate up to five portrait attempts without buying anything. See and approve your portrait first; you only pay if you decide to order a product.
How does it work?
Upload a photo of your pet, choose an art style, and see your preview. Refine it until you love it, then decide whether to print it on apparel and accessories.
What photo works best?
A clear, well-lit photo where your pet’s face is visible works best. You can regenerate or tweak the result if the first try isn’t perfect.
Which styles can I choose?
Watercolor, comic book, renaissance, anime, and minimalist — each transforms your pet differently.
How do sizing and colors work?
Pick your color and size on the product page; only available combinations are selectable, and a size guide is linked on each product.
How long until it arrives?
Items are made to order — usually 2–5 business days to print plus 3–8 business days to ship. See Shipping & Returns for details.
What if something is wrong with my order?
If your item arrives damaged, defective, or misprinted, we’ll replace it free. Reach out within 30 days of delivery.
What happens to my pet’s photo?
It’s used to generate your portrait and fulfill your order. See our Privacy Policy for how we handle your data.
Ready to browse? Start with custom pet portrait t-shirts, custom pet portrait hoodies, or create your free portrait.
Still stuck? Use the feedback widget on any page or email support@izzysplayground.com.